Knowledgebase

1. Download the Remote Desktop Client from the Mac App Store or Microsoft
2. Set up your remote PC to allow remote connections.
3. Create / Edit Remote Desktops, or add Remote Resources using the Remote Desktop client.

Create a Remote Desktop

1. On the Connection Center screen, click New.
2. In the Edit Remote Desktops window, enter information for the remote desktop connection:

• General
  • Connection name (Optional): The name of the remote desktop in the connection center. This can be any string. If this is field is empty, the PC name will be displayed.
  • PC name: The name of the PC you want to connect to. This can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the PC name, for example: MyDesktop:3389 or 10.0.0.1:3389.
  • Gateway: The Remote Desktop Gateway enables authorized users to connect to virtual desktops, RemoteApp programs, and session-based desktops on an internal corporate network from any Internet-connected device. You can either select a gateway that is already configured, or add a new one. No gateway configured is displayed if no Gateway is selected. How to configure a gateway is explained in the section on the Remote Desktop Gateway. Ask your network administrator for the name of your Remote Desktop Gateway.
  • Credentials: The user name and password to be used for the remote PC you are connecting to. If no credentials are displayed, the log on screen will be displayed after clicking the remote desktop. The user name can be entered in the following formats: user_name, domain\user_name, and user_name@domain.com.
  • Resolution: Select the display resolution for the remote session.
  • Colors: Select the color depth for the remote session.
  • Full screen mode: Choose between the OS X native full screen feature (Mac OS X 10.7+) or the custom full screen mode which enables the multi-monitor feature to provide a better experience for users of Mac OS X versions 10.7 and 10.8..
  • Start session in full screen: The remote session will start using the full screen. Disable this option if you prefer to start a remote desktop connection in windowed mode.
  • Scale content: Enable the aspect ratio to be fixed for the session content.
  • Use all monitors: Enable use of all monitors for the remote session.
  • Session
    • Sound: Select the device to play audio during the remote session. You can configure sound to be played on the local device, the remote PC, or not at all.
    • Connect to admin session: Connect to an administration session on a server running Windows Server 2003 and newer.
    • Forward printing devices: Locally installed printers are available during the remote session.
    • Swap mouse buttons: Whenever a mouse gesture would send a command with the left mouse button, it sends the same command with the right mouse button instead. This is necessary if the remote PC is configured for left-handed mouse mode.
  • RedirectionFolder redirection enables access to local folders during the remote session. Click the + button at the bottom of the dialog and choose a folder you want to have redirected.Configure Folder Redirection

1. Click the + button.
2. In the Add Local Folder window, enter the following information:

• Name: Set a name for the folder to be available during the remote session.
• Path: Select the path to the folder to be available during the remote session.

1. Click the close button to save the remote desktop.

Edit Remote Desktop Settings

To change the settings of a specific remote desktop, right-click the remote desktop and then click edit. When adding or modifying a remote desktop, the following tabs are available:

• General
• Session
• Redirection

Delete a Remote Desktop

1. On the Connection Center screen, tap the right-click the remote desktop to delete.
2. Click Delete, and then click Yes.

Copy a Remote Desktop

1. On the Connection Center screen, tap the right-click the remote desktop to copy.
2. Click Duplicate to copy the remote desktop.

Export Remote Desktops

Remote desktops can be exported. Remote desktops are saved in separate files with an RDP extension.

Export a Remote Desktop

1. On the Connection Center screen, tap the right-click the remote desktop to export.
2. Click Export.
3. In the Export Options window, click Browse to select a path for the file.
4. Click OK to export the remote desktop.

Import Remote Desktops

1. On the Connection Center screen, tap the right-click the remote desktop to export.
2. Click Import.
3. In the Import Options window, click Browse to select a path for the file.
4. Click OK to import the remote desktop.